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811 Won't Mark Private Lines on My Property. Who Should I Call?

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Trinity Subsurface

If 811 marked the public lines but nobody marked the water service to your building, the electric feed to a parking lot light, or the sewer lateral behind your store, you need a private utility locator. 811 sends out the utility companies, and each utility marks only the lines it owns, usually up to the meter or the property line. Everything on your side of the meter belongs to the property owner, and no one marks it unless you hire someone to.

Why 811 stops at the meter

When you call 811 (PA 811 in Pennsylvania, Miss Utility in Delaware, Maryland and DC, NJ One Call in New Jersey), the call center notifies the member utilities with lines in your dig area. Each member sends a locator to mark its own facilities. Those utilities aren't responsible for lines they don't own, so the service lines, branch lines and site utilities past the meter are left unmarked.

What counts as a private line

  • Electric runs to outbuildings, parking lot lights, gates, signs and EV chargers
  • Water services and fire lines past the curb stop or meter
  • Sewer and storm laterals, roof drains and site storm piping
  • Gas lines from the meter to generators, pool heaters and outbuildings
  • Communications and fiber between buildings on a campus
  • Irrigation, propane, fuel lines and abandoned lines nobody has records for

Who to call

Call a private utility locating company. A private locator comes to the site, sweeps the area with electromagnetic (EM) locators and ground penetrating radar (GPR), and marks what it finds with paint and flags in the standard APWA colors. Good firms also tell you what they couldn't find and why, and can map the lines for your drawings.

What to have ready before the locator arrives

  1. Your 811 ticket. Private locating doesn't replace the 811 call. Make the call first so public lines are marked too.
  2. The dig area. White-line the area if you can, or send a sketch with the footprint of the work.
  3. Access. Open meter rooms, electrical panels, cleanouts and manholes so the locator can connect to lines directly.
  4. Any records. Old site plans, as-builts and photos all help, even if they're incomplete.

What a private locator can and can't find

Metallic lines and lines with tracer wire are found most reliably with EM equipment. Plastic water and gas lines, clay sewer and abandoned lines rely more on GPR, sewer cameras with sondes, or rodding. GPR depth varies with the soil, and wet clay limits it. When a line has to be confirmed before digging near it, the next step is vacuum excavation to expose it. Read more about what GPR and EM can miss.

Private utility locating in DE, PA, NJ, MD and DC

Trinity Subsurface marks private utilities for contractors, facility owners and engineers across the Mid-Atlantic, with a field sketch within 24 hours. Schedule a crew or call (302) 407-3697.

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